Frequently asked questions to office hours, residence, documents and visa due to the Corona-Virus-Pandemic.

Is the Immigration Office open? I have a question how can I reach and contact the Immigration Office? I have send an email to the Immigration Office, but have not received a response yet. I have an appointment in July 2020 scheduled before the Corona Virus. Can I come by? Can I schedule an appointment? My residence permit (Aufenthaltstitel), my Fiktionsbescheinigung, my Duldung or my Gestattung will expire soon or has already expired. My residence permit expires and I would like to go on vacation. What can I do? The certificate send to me is wrong, the date of birth is not correct. What do I do now? I lost my electronic residence permit (eAT), my Fiktionsbescheinigung, my Duldung or my Gestattung. I have a new national passport and I want to register my residence permit. I have received a letter from the Bundesdruckerei, that I can come and pick up my electronic residence permit (eAT). Can I come by? I entered Germany without a visa and I am not able to leave within the allowed 90 days. What can I do? I entered Germany with a Schengen-Visa and I am not able to leave within the allowed 90 days. What can I do? I entered Germany with a category "D" visa (study, work or family reunion purpose) and I am not able to leave after the expiry. What can I do? I have received a category "D" visa (study, work or family reunion purposes) from the German diplomatic mission but have not yet been able to enter Germany. This visa has now expired. What do I have to do? I want to hand in a declaration of commitment (Verpflichtungserklärung). My residence permit will expire during my stay abroad. What can I do? I am currently abroad and am unable to return to Germany within the next 6 months. Will my residence permit remain valid? I changed employers, switched jobs. What do I have to do? My company has me on reduced working hours. What does that mean for my residence status? Do I have to inform the Immigration Office that my company has me on reduced working hours? Recently my child was born in Cologne. Now I need a residence permit for my child. What can I do? I recently moved to Cologne and I have to register at the Immigration Office. What do I have to do? I would like a consultation for naturalisation and have questions regarding citizenship.

Is the Immigration Office open?

The Immigration Office (Ausländeramt) as well as the District Immigration Offices in Cologne are open to the public with a restricted service.

Personal visits and meetings are only possible with an appointment and a letter of invitation from the Immigration Office.

Please do not come by spontaneously.

 

Information given by the City of Cologne on the coronavirus pandemic

I have a question, how can I reach and contact the Immigration Office?

The Immigration Office and the 9 District Immigration Offices can be reached via email, fax or mail. You will find the relevant contact information under:

Consequences due to the Corona-Virus-Pandemic: on notice of the Immigration Office

Please take note of the directions listed there. This is the only way we can guarantee a quick response.

I have send an email to the Immigration Office, but have not received a response yet.

Please be patient. A delayed response will not result in any disadvantages in terms of right of residence. We will reply as soon as possible.

Please do not send a new request to the Immigration Office or to a different Office of the City Administration. Thank you.

I have an appointment in July 2020, scheduled before the Corona Virus. Can I come by?

No, unfortunately this is not possible.

Appointments scheduled before 15 March 2020 are no longer valid.

In this case, please wait until the Immigration Office contacts you. If necessary, you will receive a new Appointment.

Exception: Appointments scheduled before the 15 March 2020 with the District Immigration Office Kalk remain valid.

Can I schedule an appointment?

Yes, you can make an appointment.

For this purpose, please contact the Immigration Office in Dillenburger Str., or the District Immigration Office responsible for you.  

Please state the following in every mail or email:

  • your first and last Name
  • your date of birth
  • the matter at Hand
  • your contact details (email, telephone number).


The Immigration Office or District Immigration Office will then contact you.

Contact Information for the Immigration Office Dillenburger Str. and the 9 District Immigration Offices

My residence permit (Aufenthaltstitel), my Fiktionsbescheinigung, my Duldung or my Gestattung will expire or has already expired.

You have received a certificate by mail for any residence documents that have expired between 13 March 2020 and 3 May 2020.

This certificate – together with your old expired document – will remain valid until you are invited to the Immigration Office, but in any case not later than 30 September 2020.

If your residence document expires shortly or is already expired please contact the Immigration Office or the responsible District Immigration Office. 

You will receive by mail either:  

  • a new residence document, or 
  • an appointment for a meeting in the Immigration Office.

My residence permit expires and I would like to go on vacation. What can I do?

The Immigration Office can issue a Fiktionsbescheinigung according to § 81 Abs. 4 Aufenthaltsgesetz, which in general allows entry and departure to and from Germany.

Please contact the Immigration Office or the responsible District Immigration Office by email, fax or mail before your residence permit expires and at least two weeks before your vacation.

Contact Information for the Immigration Office Dillenburger Str. and the nine District Immigration Offices

Please be advised, we cannot extend your residence permit short-term in your national passport, because a vacation is not a legally a case of hardship.

The certificate send to me is wrong, the date of birth is not correct. What do I do now?

The certificate sent to you to renew your documents is not incorrect.

The date of birth is displayed in a different format (month/day/year) and remains valid.

As this certificate is valid and must be carried in conjunction with your old, expired document, it remains valid and correct.

Only if the date of birth is completely different from your passport data, contact us via the secure contact form or email.

E-Mail to the Immigration Office Secure online form for personal information

I lost my electronic residence permit (eAT), my Fiktionsbescheinigung, my Duldung or my Gestattung.

Please contact us via the secure contact form if you send personal data, or via email.

If you have already reported the loss to the police, please also send the notice of loss. We will send you a new Fiktionsbescheinigung, Duldung or Gestattung.

A new electronic residence permit (eAT) unfortunately cannot be sent to you. In this case we will send you the necessary application documents.

E-Mail to the Immigration Office Secure online form for personal information

I have a new national passport and I want to register my residence permit.

Please contact the Immigration Office for an appointment.

If you normally visit the Immigration Office Dillenburger Str., then please contact this Office.


Please state the following:

  • your first and last name
  • your date of birth
  • the matter at hand and
  • your contact details (email, telephone number).


The Immigration Office Dillenburger Str. will then contact you.

 

Please be advised, we cannot extend your residence permit short-term in your national passport, because a vacation is not a legally a case of hardship.

Contact Information for the Immigration Office Dillenburger Str.

If you normally visit the District Immigration Office, then please contact the Office you know and which is responsible for you.

Please state the following:

  • your first and last name
  • your date of birth
  • the matter at hand and
  • your contact details (email, telephone number).


The District Immigration Office will then contact you.

 

Please be advised, we cannot extend your residence permit short-term in your national passport, because a vacation is not a legally a case of hardship.

Contact Information for the nine District Immigration Offices

I have received a letter from the Bundesdruckerei, that I can come and pick up my electronic residence permit (eAT). Can I come by?

Please stay at home!

You will receive mail in the coming weeks including either:

  • your electronic residence permit (eAT) or
  • an appointment for a meeting at the Immigration Office.

I entered Germany without a visa and I am not able to leave within the allowed 90 days. What can I do?

Please contact the District Immigration office via email, fax or mail under whose responsibility your visiting address or current accommodation address falls.

There are a total of 9 District Immigration Offices in the City of Cologne.

You can find districts and postal codes under:

Addresses of the District Immigration Offices

When contacting, please attach scans of the following documents:

  • passport  including photo identification page and entry stamp
  • proof that a departure is not possible within the 90 days (e.g. flight cancellation, bus ticket cancellation or else)
  • confirmation of your current accommodation (hotel, host or similar)
  • proof of travel health insurance (if available)

We will then send you a certificate regarding your stay.

I entered Germany with a Schengen-Visa and I am not able to leave within the allowed 90 days. What can I do?

The Federal Ministry of the Interior (Bundesinnenministerium (BMI)) renewed the duration for your temporary residence by a new regulation until the 30 September 2020.

After your visa expires up until the 30 September 2020 you do not need a residence permit.

You do not need to contact the Immigration Office.

I entered Germany with a category "D" visa (study, work or family reunion purpose) and I am not able to leave after the expiry. What can I do?

Please contact the District Immigration Office via email, fax or mail under whose responsibility your visiting address or current accommodation address falls.

There are a total of 9 District Immigration Offices in the City of Cologne.

You can find districts and postal codes under:

Addresses of the District Immigration Offices

When contacting, please attach scans of the following documents:

  • passport  including photo identification page and entry stamp
  • proof that a departure is not possible within the 90 days (e.g. flight cancellation, bus ticket cancellation or else)
  • confirmation of your current accommodation (hotel, host or similar)
  • proof of travel health insurance (if available)

We will then send you a certificate regarding your stay.

I have received a category "D" visa (study, work or family reunion purposes) from the German Embassy but have not yet been able to enter Germany. This visa has now expired. What do I have to do?

You would like to extend your Visa, than contact the German Embassy responsible for you (Auslandsvertretung) and apply for a so called “Neuvisierung”.

Please note the information provided on the official website of the relevant German Embassy.

There you will also find an overview of the application documents required

I want to hand in a declaration of commitment (Verpflichtungserklärung).

Please contact the Immigration Office

by mail: Ausländeramt – Bonität, Dillenburger Str. 56-66, 51105 Köln

by E-Mail or

via the secure contact form.  

Please state the following:

  • your first and last name
  • your date of birth
  • the matter at hand and
  • your contact details (email, telephone number).


The Immigration Office will then contact you.

E-Mail to the Bonität Secure online form for personal information

My residence permit will expire during my stay abroad. What can I do?

As soon as the temporary measures adopted by the European Union are lifted, you can enter Germany provided that you have a valid residence card or a valid residence permit when returning.  

If your residence permit expires while you are abroad, you must submit an application to renew your residence with the Immigration Office, Dillenburger Str. or District Immigration Office responsible for you.

You can do this informally, i.e. by email or by using the secure contact form (if you are sending personal data).  

When contacting us using the secure contact form, please include the following documents:  

  • copy of the passport (first page with all your personal information)
  • copies of airline tickets, or boarding cards, or bus ticket(s)  

The important thing is that both the itinerary and the entry stamp of the country you are currently staying in are recognisable.  In addition, you must also provide the following information when contacting us using the secure contact form:

  • Description of the identity document
  • Date of issue
  • Issuing authority
  • Serial number
  • Name and place of the nearest German diplomatic mission (Auslandsvertretung)

 

Below you can find the contact details of the Immigration Office Dillenburger Str. and the District Immigration Offices.

Contact Information for the Immigration Office Dillenburger Str. and the nine District Immigration Offices

I am currently abroad and am unable to return to Germany within the next 6 months. Will my residence permit remain valid?

Is it not possible for you to return to Germany within the six-month deadline due to the coronavirus and cancelled flights, etc.?

In that case, you can make an informal application for the deadline to be extended.  

If you have received your residence Permit from the Immigration Office in Dillenburger Straße, submit the application to the Immigration Office in written form using the secure contact form (when sending personal data) or by E-Mail.  


If you have received your residence Permit from a District Immigration Office, submit the application to your District Immigration Office in written form using the secure contact form (when sending personal data) or by e-mail.  

When submitting your application, please include: 

  • a copy of your passport
  • a copy of your residence title (both sides)
  • your contact details (email, telephone number) where you can be reached.  


Below you can find the contact details of the Immigration Office Dillenburger Str. and the District Immigration Offices

Contact Information for the Immigration Office Dillenburger Str. and the nine District Immigration Offices

I changed employers, switched Jobs. What do I have to do?

Please send 

  • a copy of the new employment contract or
  • a copy of the job description and
  • a confirmation of the termination of the old employment relationship

If additional documents are required, the Immigration Office will contact you.

Secure onlineform for personal information

My company has me on reduced working hours, what does that mean for my residence status?

As long as your employment relationship persists, this will not impact your residence status if you are currently receiving short-time work benefits due to the corona pandemic.

This also applies if you normally have to comply with salary limits, for example for a Blue Card (Blaue Karte).

Do I have to inform the Immigration Office that my company has me on reduced working hours?

No, you do not have to report this to the Immigration Office.

Recently my child was born in Cologne. Now I need a residence permit for my child. What can I do?

If the residence permit was issued by the one of the local District Immigration Offices, please contact the Office responsible for you via email, or via the secure contact form (when sending personal information)

Addresses of the district immigration offices

If the residence permit was issued by the Immigration Office Dillenburger Str. or you have a Duldung, please contact the Immigration Office via the secure contact form (when sending personal information) or via email.

Please send a scan of the following documents with your request:

  • birth certificate of the child
  • national passport of the child (if available)
  • a copy of your residence permit
  • declaration of parental custody (if available)

The Immigration Office Dillenburger Str. will then contact you.

Secure online form to send personal information
E-Mail to the Immigration Office

I recently moved to Cologne and I have to register at the Immigration Office. What do I have to do?

First please contact the Citizens Registration Office of Cologne to register.

Onlineservices - Registration, Living in Cologne

After you register with the Citizens Registration Office please contact the Ddistrict Immigration Office via email, fax or mail under whose responsibility your registered address falls.

There are a total of 9 district immigration offices in the City of Cologne.

You can find districts and postal codes under:

Addresses of the district immigration offices

Please send a scan of the following documents:

  • your national passport
  • your current residence Permit
  • the certificate of registration

The District Immigration Office will then contact you.

I would like a consultation about naturalisation and have questions regarding citizenship.

Due to the current situation, personal meetings are limited.

Consultations are nevertheless offered

  • via telephone 0221 / 221-23521 and 0221 / 221-28735 and
  • via email.
E-Mail to the naturalisation service