Cologne is best prepared for cases of suspected corona or corona illness

Health authorities, hospitals, the medical profession, the fire brigade and the rescue and transport service are in close contact with each other to prevent the spread of the corona virus in Cologne.

Cologne Citizens who have travelled from risk areas to Cologne and are worried that they might be infected with the new corona virus can contact the outpatient care of the Association of Statutory Health Insurance Physicians in Cologne, which is available around the clock.

Whether a laboratory test for an infection with the corona virus is necessary is decided by the attending physician.

Whenever necessary, every doctor and every hospital will consult the public health department, for which the public health department is available around the clock.

You can reach the patient service of the German Association of Statutory Health Insurance Physicians by calling 116117.

Open letter from the Mayor Reker of March 25, 2020
PDF, 80 kb

What are corona viruses?

Corona viruses cause various diseases in people, from common colds to dangerous or even potentially fatal diseases such as Middle East Respiratory Syndrome (MERS) or Severe Acute Respiratory Syndrome (SARS).

How is the novel corona virus transmitted?

Human-to-human transmission is possible. Infection can be described as droplet infection by coughing, sneezing, talking.

How long does it take to become ill after an infection?

At present it is assumed that the first symptoms appear within 2 to 14 days.

How can citizens protect themselves against infection with the novel corona virus?

  • Wash your hands frequently and thoroughly with sufficient soap and water; hand disinfection is not necessary.
  • Do not shake hands.
  • Avoid touching your face with your hands.
  • Follow the coughing and sneezing etiquette (coughing and sneezing in the crook of your arm).
  • Use paper tissues for blowing your nose and use them only once. Dispose of them in a waste bin as soon as possible and wash your hands promptly.
  • Keep a minimum distance (1 to 2 metres) from other people, especially those with respiratory problems.

These measures also protect against influenza (flu) and other respiratory  diseases.

Is there a risk of infection with the novel corona virus (2019-nCoV) via surfaces or objects?

According to the current state of knowledge and information, an infection with the 2019-nCoV via surfaces that do not belong to the direct environment of a symptomatic patient, such as imported goods, mail or luggage, seems unlikely.

Can I become infected or infect my pet?

Information on this can be found on the website of the Friedrich-Loeffler-Institute:

Friedrich Loeffler Institute

What is the Infection Control Centre and who can contact it?

  • The Centre for Infection Control is a competence centre run by the City Health Department, the University Hospital Cologne and the National Association of Statutory Health Insurance Physicians in Cologne for the new corona virus for doctors and hospitals.
  • If you are worried or have reasonable grounds to suspect that you have fallen ill with the corona virus, first contact your family doctor or the general practitioner emergency service (telephone number 116 117) or, if necessary, an emergency department at a hospital near you. Before you go to a doctor's surgery or emergency room, call in advance by telephone to inform them of your suspicion of corona virus. Follow the instructions of the practice or emergency room regarding when to go to the practice or emergency room, and where and how to announce yourself when you are at the practice or emergency room.
  • Doctors can be contacted by the Infection Control Centre if necessary.

If you have any further questions about Corona virus, please feel free to contact our Citizens' Telephone!

We have set up a citizen's hotline where concerned citizens can get information: 0221 / 221-33500.

The Citizens' Telephone is available Monday to Friday from 7 a.m. to 6 p.m.

Further information